RECEIVING FAXES:
How do I receive a fax using Refax?
What email address do I use to access my incoming fax?
How do I view a fax I've received with Refax?
Can I specify a different file format for the attachments containing the incoming faxes?
Is my Refax Number always available to receive faxes?
Can I have my inbound faxes sent to multiple email accounts?
How can I change my primary or secondary email addresses?
Can I receive a fax notification to my phone via SMS, when a fax has arrived?
What do I do if I receive a lot of unsolicited faxes (SPAM)?
What email address do I use to access my incoming Refax fax?
The Primary Email Address that you used to register for the Refax as well as any secondary email addresses that you provided to receive copies of your incoming faxes.
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Is my Refax number always available to receive faxes?
Yes. 24/7/365. The service can handle multiple faxes being sent to your REfax # at the same time.
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How do I view a fax I've received with Refax?
The fax will be attached to the email message as a pdf (portable document format.) To view the fax you must open the attachment with a PDF viewer. Adobe offers a free PDF viewer program. Click here to be directed to the Adobe website and download their latest version of Adobe Acrobat. Adobe and other software developers also offer PDF Creation and PDF Editing programs.
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Can I specify a different file format for the attachments contained in the incoming faxes?
Yes, but PDF is the default. You can change this to TIF format by accessing your iFax account in the Refax Portal at http://www.refax.ca//Login.aspx . You will then need a program that allows you to open and view TIF files with multiple pages.
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Can I have my inbound faxes sent to multiple email accounts?
Yes. You can specify up to 5 email addresses when you register.
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How can I change my primary or secondary email addresses?
Log into the Refax portal at http://www.refax.ca//Login.aspx and go to the 'My Account' Section.
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Can I receive a fax notification to my phone via SMS when a fax is received?
Yes. You can select this option when you register. Anytime after registration you may go to the 'My Account' Section of the Refax portal at http://www.refax.ca//Login.aspx and select the option.
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What do I do if I receive a lot of unsolicited faxes (SPAM)?
Notify technical support with the following information: the sending fax #, the time at which the fax was received, and the fax # that the spam fax was received on. Technical support will attempt to block the fax # that is sending the SPAM faxes.
The best protection against receiving too many SPAM faxes is to be selective with giving out your fax #. If you only give it out to business people and real estate associates, you should have little problem with SPAM faxes.
You can also register your Refax # on the Canadian Government's Do Not Call Registry .
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