GENERAL FAQ's:
What is REfax?
How does Refax work?
What are the Primary Benefits of using Refax?
How does the cost of REfax compare to Traditional Fax machines?
What are the Benefits of Sending Faxes with Refax?
What are the Benefits of Receiving Faxes with Refax?
What do I need to use Refax?
Can I use my fax machine as a scanner to convert paper documents into digital format?
What if I do not have a scanner and my fax machine does not scan?
Can I use REfax to automatically scan documents?
Can I request a Vanity iFax number?
How can I access my Refax information and documents online?
Can I keep my fax number if I leave Refax or move to another Fax-to-email service provider?
How do I sign up for REfax?
What is REfax?
REfax is a Fax-to-Email Service that uses the internet to connect to traditional fax machines and internet fax numbers. As a Refax Subscriber, you do not need a fax machine or telephone line to send or receive a fax. REfax enables you to send and receive faxes as attachments via email so that you have the ability to send and receive faxes from any internet connected computer or smartphone. In addition, Refax automatically stores all your transmitted documents up to 5 years for individual subscriptions (10 years for groups), so you can instantly view/retrieve your documents from your private archive in the REfax portal. There is no software to install.
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How does Refax work?
How do I send a fax from my Primary Email Account?
How do I receive a fax using Refax?
To receive a fax:
- Provide the sender with your unique fax # and ask them to send you the document.
- You will receive the fax as a PDF attachment in your Primary Email Account. You can also receive copies to any additional email accounts you specified at registration.
- Log in to your email program. Select the new message or compose message tab.
- If you have multiple email accounts connected to your email program, ensure your message will be sent using the Primary Email Account (the main one registered with REfax.)
- Address the message to the desired fax#@Refax.ca . (IE: 18885551212@Refax.ca )
- Attach the document(s) to your email message that you want to fax and click send.
- If you type anything in the body of the email, an extra fax page will be sent containing the information.
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What are the Primary Benefits of using Refax?
Refax has been custom designed for Realtors and real estate offices. It is cost saving, confidential, time saving, labour saving, and environmentally friendly. It provides you with the ability to receive and send faxes, directly and privately, wherever you access the Internet. Every fax transmission is date and time stamped, and automatically archived to the REfax portal. In addition to using your Primary Email Account, you can access the REfax portal from any internet-connected computer or smartphone to send or access received faxes, as well as customize your profile. REfax automatically archives all transmitted documents up to 5 years (10 years for groups) and enables you to instantly search and retrieve transmitted documents. There is also a documented audit trail.
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How does the cost of REfax compare to Traditional Fax machines?
Approximate cost comparison of REfax to Traditional Fax with a dedicated fax line.
| Traditional Fax - Dedicated Fax line | Refax - Fax-to-Email Service |
| Fax-phone Line Charges - $40.00 to $50.00 per month | No Fax-phone Line required - $0.00 per month |
| Long Distance Charges - varies by firm | No charges to Can, USA + 38 countries - $0.00 |
| Admin, Paper, Toner & Service Costs - 40 cents per page | Paper & Toner only if you print a fax - 4 cents per page |
| Replacement Cost of Fax Machine - $50.00 to $500.00 | No Fax Hardware required - $0 |
| Labour Intensive - 10 to 15 minutes per fax Subscriber and/or Administrator prepare cover page and send Fax. Wait for confirmation or re-send. Administrator has to deliver sent fax to correct recipient or file it. Receive fax and copy for department use, file and/or deliver to recipient and other departments. | Labour Saving 30 - 60 Seconds per fax Subscriber sends their own faxes directly from their computer. Automatic resend. Subscriber notified when fax delivered. Subscriber notified on cell phone of receipt of incoming faxes. No need to drive to office to send or retrieve a fax. |
What are the Benefits of Sending Faxes with Refax?
- Easy to Learn, Simple to Use & Allows Quick Response
- Fax Delivery receipt confirmed via email
- Fax can be sent simultaneously to multiple recipients
- Time-stamped, third-party proof of delivery
- No line-ups or waiting for access to fax machine
- Automatic resending of faxes when receiver's line is busy
- Fax #'s saved as Contacts - eliminates human dialing errors
- Recipient receives a professional looking fax - highly legible
- Fax can be sent from wherever there is internet access
- Reduced travel time - no need to go back to the office to send a fax
What are the Benefits of Receiving Faxes with Refax?
- Easy to Learn, Simple to Use & Allows Quick Response
- Receive fax as pdf attachment wherever you receive emails
- Text notification of received fax to your cell phone
- Senders will never receive a busy signal when sending to your fax #
- No delays receiving your fax because your machine is out of supplies
- No delays receiving your fax because of a busy fax machine
- Inbound faxes can be received at up to 5 email accounts
- Never lose a fax with electronic archiving (iFax Portal)
- Confidentiality - faxes only delivered to your email account
- Faxes clear & legible - no skewed, spotted or missing pages
- Reduced travel time - no need to go back to the office to receive a fax
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What do I need to use Refax?
To use Refax you need an email account, a computer or smartphone with internet access, and you need to register for a Refax subscription by emailing refax@crc.net .
If your documents are in paper form, you also need a scanner or All-in-One device to convert your document into digital format so they can be attached to an outgoing email.
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Can I use my fax machine as a scanner to convert paper documents into digital format?
Only if it's an all-in-one device that scans, prints and faxes. You can use the scanner function to convert paper documents into digital format and save them on your computer.
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What if I do not have a scanner and my fax machine does not scan?
If you do not have the ability to scan, you can use any fax machine in North America to fax the document to your REfax toll-free number. The document will automatically be scanned by REfax and you will receive an email with the fax attached as a pdf attachment. You can save the attachment on your computer or smartphone (if email accessible). You can also choose to send it by email or by REfax. If you send it by REfax (to a fax number) you will benefit from the REfax features including automatic archiving and fax delivery confirmation.
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Can I use REfax to automatically scan documents?
Yes. See above comments about what to do if you do not have a scanner.
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Can I change the fax number that I am assigned?
Yes, by contacting customer support. You can email them at Support@Refax.ca , or call at 866-233-4123. Customer support is available 24/7/365. A service fee may apply to change a number after it is assigned.
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Can I request a vanity fax number?
Yes. The fax # you want may or may not be available. There may be a "one-time" search cost, regardless of whether any of your fax #'s are available in addition to other fees that may be applicable. You will be contacted for pre-approval of charges prior to processing your request. For further information, please email your request to refax@crc.net .
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How can I access my Refax information and documents online?
You have immediate access to all information and your private archive by logging into your account on the Refax Portal at http://www.refax.ca//Login.aspx . Your login information will be emailed to you when you have completed your subscription registration. For subscription information please email refax@crc.net .
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Can I keep my fax number if I leave Refax or move to another fax-to-email service provider?
Yes, but you won't be able to exchange faxes with other Refax members for free and your archive will be deleted upon plan termination. If you would like to retain your archive you must, prior to expiration/termination of your plan, make retention arrangements (in writing) with REfax customer service by contacting refax@crc.net .
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How do I sign up for Refax?
For Subscription Enquiries please email refax@crc.net . To receive a phonecall back, please include your phone number and best time to call you.
Group plans are discounted and include: unlimited faxing amongst users, automatic archiving of transmitted documents up to 10 years and the best wholesale pricing in the industry.
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